Privacy Policy

Last updated: June 5, 2026

1. Introduction

At UX Critique ("we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, password)
  • UX analysis responses and reviews

2.2 Automatically Collected Information

We use Umami Analytics , a privacy-focused analytics platform that keeps your data on our servers. Unlike other analytics tools, we don't share your browsing data with third parties. We collect:

  • Pages visited
  • Time spent on site
  • Technical information (browser type, device type)
  • IP-guessed location
  • Random user ID for anonymous tracking

2.3 User Feedback and Behavior

We use Hotjar to understand how users interact with our platform and collect feedback. This includes:

  • User feedback and surveys
  • Anonymous usage patterns
  • Heat maps and session recordings (without personal information)

2.4 Customer Support

We use Tawk.to to provide live chat support. When you interact with our chat system:

  • Chat conversations and transcripts
  • Your name and email (if provided)
  • Basic browser information for support purposes

3. How We Use Your Information

  • To provide and improve our services
  • To send service-related communications
  • To analyze website usage patterns
  • To generate UX analysis reports using AI technology
  • To improve user experience based on feedback

4. Payment Processing

All payments are processed securely through Stripe. We do not collect, store, or process any payment information. When you make a payment:

  • You are redirected to Stripe's secure payment platform
  • All payment details are handled directly by Stripe
  • We only receive confirmation of successful transactions
  • For more information, please refer to Stripe's privacy policy

5. AI Processing

We use OpenAI's API to analyze UX reviews and generate insights. When you submit website analysis data:

  • Data is processed through OpenAI's API
  • No personally identifiable information is shared with OpenAI
  • Only UX-related metrics and analysis data are processed
  • Data processing follows OpenAI's data handling practices

6. Data Storage and Security

We implement appropriate security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data backups

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Contact us for a copy of your data

8. Cookies

We use three types of cookies on our website:

  • Essential Cookies: These are strictly necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Analytics Cookies (Matomo): We use first-party cookies from Matomo Analytics, hosted on our own servers. These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Your data never leaves our servers and is not shared with third parties.
  • Feedback Cookies (Hotjar): We use Hotjar to collect feedback and understand how users interact with our site. This includes anonymous usage patterns, heatmaps, and session recordings. No personally identifiable information is collected through this process.
  • Support Cookies (Tawk.to): Our live chat functionality uses cookies to provide a seamless support experience and maintain chat sessions. These cookies help us provide real-time customer support and preserve chat history when needed.

You can control and/or delete cookies as you wish through your browser settings. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

9. Contact Us

For any privacy-related questions or requests, please contact us at:

[email protected]